humana fest 2012 review: the veri**on play

writer: lisa kron
director: nicholas martin
summary: jenni made a minor mistake three months ago on the payment of her cell phone bill and cannot get it resolved no matter how many times she speaks with customer service and is assured that it is taken care of. she eventually reaches the breaking point and joins a support group for others dealing with similar life-altering experiences with evil, incompetent customer service departments
grade: B
comments: basically a one hour and twenty minute bashing of the pathetic quality of modern customer service.  verizon wireless is the main focus of the insults and rants but shots are also fired at other companies and industries (anthem blue cross/blue shield, greyhound, credit agencies, mortgage brokers, etc.). the actors that played jenni and her sister did a very good job but i would not say the same about the rest of the crew. if you take it for what it is - a comedy dealing with modern day frustrations that mixes intelligent and funny dialog with over-the-top, intentionally dumb humor - you will probably enjoy it